Shipping + Returns
Welcome to MA | RE GOLD. By shopping on this website, you automatically accept the below terms and conditions. We, therefore, recommend that you read them thoroughly before shopping.
By placing an order at MA | RE GOLD, you warrant that you are at least 18 years old or have parents' permission to buy from us.
We behold the right to cancel an order if the product is unavailable for any reason. If this is the case, we will notify you and refund the payment that you made.
We will refund using the same method originally used by you to pay for the product.
DELIVERY TIME
At MA | RE GOLD, we strive towards providing our customers with fast delivery, we aim to send within 2-3 working days.
Delivery on time requires that DAO, GLS,UPS or FedEx keeps to their scheduled delivery. Should delays occur at DAO, GLS, UPS or FedEx the shipment may not be delivered by the desired date. MA | RE GOLD is not liable for delays incurred by DAO, UPS, GLS, or FedEx.
SHIPPING WITHIN DENMARK
All pieces from our online shop are shipped with Danish Royal Mail and GLS. Each item is placed in an individual display box and packaged in a padded envelope.
Once your order is complete and shipped, you will receive an email with a tracking number for your convenience.
SHIPPING OUTSIDE DENMARK
All pieces from our online shop are shipped with DAO, UPS, GLS, or FedEx.
Each item is placed in an individual display box and packaged in a padded envelope.
Once your order is complete and has been shipped, you will receive an email with a tracking number for your convenience.
The shipment expense differs from country to country. Your exact shipment expense will be visible in the check-out flow as you place your order. If you have any problems figuring out your shipping costs you are more than welcome to contact our Customer Service at hello@maregold.dk
PICK UP
You can pick up your purchased items at our Showroom by appointment:
MA | RE GOLD, Amaliegade 16b, 1256 København K
RETURN POLICY
You can return the product within 14 days of delivery. Just print and fill out the return form and enclose it in the package along with the pieces you would like to return. Click here for the return form. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. MA | RE GOLD suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
MA | RE GOLD will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
MA | RE GOLD will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.
We will only refund the credit card used to place the order - this is to prevent fraud!
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges
MA | RE GOLD is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, MA | RE GOLD reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All inquiries: marie@maregold.dk
The return form and pieces for return should be sent to MA | RE GOLD Amaliegade 16b, 1256 Copenhagen K, Denmark, hello@maregold.
THE BEAUTY OF CRAFTMANSHIP
All MA | RE GOLD products have been individually handing produced with unique artisan techniques.
All the irregularities and inconsistencies that you may find are part of its unique handcrafted character and beauty.
SOLD OUT ITEMS
If an item you are interested in is sold out, please contact us at: hello@maregold.dk
One from our MA | RE GOLD team will inform you whether it is possible to sign up on our waiting list, or whether we can re-order the item or offer you a similar item that you may like.
PAYMENTS
Shopping at MA | RE GOLD, you can use the following credit cards: Dankort, VISA/Dankort, Mastercard, American Express, and Paypal
We will charge your credit card once your order has been shipped from our showroom. All prices are listed in DKK and Euro and include 25 % VAT unless the order is for a country outside the European Union. Please see the section about CUSTOMS AND VAT.
SECURE ORDERING
No personal information registered by Ma/Re Gold will be handed over, sold, or otherwise made available to a third party.
All information is stored in an adequate and secure manner and is only available to trusted MA | RE GOLD team. Electronic payments are made through the secure, encrypted, and PBS-approved Web-shop System. The Web-shop System employs cookies to manage the contents of your shopping bag. A cookie is just the name of a file that is saved on your PC.
It is possible to request that the system stores address information for your next order.
If you wish to delete this information at a later stage, it can be done through your browser settings. On Internet Explorer, for instance, this is done by accessing the “Function” menu and the “Internet settings” sub-item.
During the course of a purchase, we will ask for your name, address, telephone number, and email address. This information will only be used to execute your order. It is transferred and stored electronically and unencrypted for five years.
The “contract” (i.e. agreement of transaction) itself is not stored in a way that allows you to log in and see/change your status.
We register the IP address from which the purchase is made. This information is usually not used but can be useful in any police investigation. All fake or forged orders are reported to the police!
You can opt to have your email address registered on our mailing list enabling you to receive news and other information on a regular basis.
You can sign up for or discontinue this service at any time, as you please. In accordance with the Danish Act on Processing of Personal Data, we provide information about registered information when requested, and delete information to the extent requested.
CUSTOMS AND VAT
If your order is placed in a country of the European Union, you will pay Danish VAT but no customs duty, in accordance with the rules governing the free movement of goods. Orders shipped from, www.maregold.dk cannot be sent as gifts to countries outside of the EU in an attempt to evade local taxes and duties. If your order is placed in a country outside of the EU, Danish VAT will be subtracted from your order. However, local taxes and duties may apply, for which we cannot be held liable. If this is the case, you will be contacted by the local shipping company. Please note that this could delay your order, as the shipment might be withheld by customs. It is your responsibility to contact the shipping company and pay the additional costs.